Effective date: 1 June 2026

Last updated: 27 April 2026

This Listing and Product Standards Policy sets the minimum rules that apply to all products, listings, photos, descriptions, and related selling content published through Cosycookie.

It is designed to support a specialist food marketplace where customers may be ordering perishable, collection-based, handmade, or pantry-style food products and therefore need clear, reliable, and safety-focused information before they buy.

1. Purpose and scope

Every listing must be suitable for a public-facing UK marketplace and must give customers a fair and accurate understanding of what is being sold. This policy applies to bakers, staff, agents, and anyone publishing or editing listings on a baker’s behalf.

2. Approved product categories

Approved categories include cookies, biscuits and shortbread, brownies, savoury bakes, international delicacies, fudge, dry snacks, muesli and granola, cereal and protein bars, cakes, jams, honey, popcorn and light snacks, confectionery, dessert boxes, and similar approved food or pantry products. Local delivery and collection-only products may be permitted where the listing makes those limits clear.

Products outside approved food categories, or higher-risk categories that Cosycookie has not yet approved operationally, require written approval from Cosycookie before listing.

3. Prohibited products and claims

Listings must not include meat products, fish products, alcohol, controlled goods, medicinal products, products requiring specialist licensing that the vendor does not hold, or high-risk products that Cosycookie has not approved in writing.

Listings must not make unsupported medical, therapeutic, or regulatory claims, and must not present products as sugar free, vegan, vegetarian, halal, kosher, organic, keto, protein rich, gluten-free, allergen-free, or otherwise specially suitable unless those claims are accurate, defensible, and backed by suitable controls.

4. Mandatory listing information

Each listing must clearly state the product name, sale price, quantity or size, key ingredients, allergens, any notable cross-contamination risk, storage instructions, shelf life or date information where relevant, delivery or collection options, dispatch or preparation times, and any mandatory charges or conditions that affect the total order price.

If the item is made to order, personalised, collection-only, available only in a specific delivery zone, or sensitive to temperature or timing, that must be stated prominently and not hidden in small print.

5. Photos, descriptions, and marketing accuracy

Listing photos should represent the actual product as closely as reasonably possible. Minor handmade variation is acceptable, but photos must not materially exaggerate product size, contents, finish, quantity, or decoration.

Descriptions must be specific and honest. Vendors must not copy another seller’s content without permission, use stock wording that materially misdescribes the product, or omit information that an average customer would need in order to make an informed decision.

6. Allergen, ingredient, and storage standards

Ingredient and allergen information must be kept accurate and updated whenever recipes, suppliers, or preparation methods change. If written allergen information is required before purchase and on delivery, the vendor must ensure it is available at both stages where relevant. This is especially important for the 14 regulated allergens and for any free-from claim or customer safety statement appearing in the listing.

Storage advice, handling advice, best-before or use-by information where appropriate, and any freezing or reheating guidance must be clear enough for a customer to use the product safely.

7. Dispatch, delivery, and availability rules

Dispatch times, order cut-off times, delivery areas, collection windows, and courier limitations must be realistic and current. Bakers must pause or amend listings if they cannot meet the published terms.

Substitutions, ingredient changes, or major design changes must not be made without an appropriate legal and operational basis. Where customer choice or approval is needed, the baker must obtain it before fulfilment.

8. Reviews and promotional integrity

Listings must not include fake reviews, misleading popularity claims, fabricated scarcity statements, or hidden compulsory charges. Any promotional statements must be truthful, fair, and compatible with consumer law.

If an incentive is offered for feedback, that practice must comply with applicable law and platform rules. Incentivised feedback must not be presented as ordinary independent customer opinion without appropriate transparency.

9. Monitoring and enforcement

Cosycookie may edit, reject, delist, or suspend listings that do not meet this policy. Repeated or serious breaches may lead to payout holds, vendor suspension, or permanent removal from the platform.

Cosycookie may also require corrective action, additional documentation, revised wording, updated photos, or temporary deactivation while a listing is reviewed.

Contact details

Agate International LTD trading as Cosycookie

Website: https://www.cosycookie.com

Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Registered in England and Wales

Company number: 12996873

Customer support: customers@cosycookie.com

General and privacy enquiries: info@cosycookie.com